Refund Policy

Thank you for supporting Little Black Heart Farm. We’re a small farm, and we work hard to make sure every order is accurate. Please read our refund policy carefully before placing an order.

24‑Hour Refund Window
If there is a problem with your order, you must contact us within 24 hours of receiving it to request a refund or replacement.

To help us review your request, please include:

Your full name
What you ordered
A short description of the issue

How to Request a Refund
Please email us at lbhf740@gmail.com or use the Say Hello / Contact page on our website within 24 hours of delivery or pickup.

Eligible Refunds
We may offer a refund, replacement, or store credit in cases such as:

Animals that pass within 24 hours of picking up
Genetic defect
An item you paid for is missing from your order

Approved refunds will be issued to your original payment method or as store credit, at our discretion.

Non‑Refundable Items

Orders reported more than 24 hours after delivery or pickup
Animals that were placed in unapproved travel containers
Change‑of‑mind or taste preferences

Cancellations
If you need to cancel an order, please contact us as soon as possible.

Contact Us
If you have any questions about this policy or need help with an order, please reach out at:
Email: lbhf740@gmail.com